Privacy Policy

Personal information we collect

• Account details: name/username, email, password (hashed), age/eligibility confirmations, preferences.
• Gameplay and activity: game sessions, scores, spins/results, rewards, in-site messages, support interactions.
• Device and log data: IP address, device identifiers, browser type, pages viewed, timestamps, crash/diagnostic data.
• Payments (if applicable): transaction references and billing metadata from payment providers (we do not store full card details).
• Cookies & analytics: cookie identifiers and usage metrics to understand performance and improve the service.

How we use your information

• Provide and operate the website, accounts, gameplay features, and customer support.
• Maintain security, prevent fraud/abuse, troubleshoot, and enforce our terms.
• Improve features, balance gameplay, and measure site performance.
• Send service messages (e.g., account or security notices).
• Send marketing messages only where you have opted in (you can opt out any time).

Legal basis / consent

We collect and use personal information when it is necessary to provide the service (e.g., creating and managing your account), to meet legal and security obligations, and for our legitimate operational interests (e.g., preventing fraud and improving performance). Where required (such as for certain cookies/marketing), we rely on your consent, which you can withdraw.

Sharing and international transfers

We may share information with trusted service providers (e.g., hosting, analytics, email delivery, payment processing) who process it on our instructions. Some providers may store/process data outside New Zealand. When we transfer information internationally, we take reasonable steps to ensure it is protected in a way that provides comparable safeguards to the Privacy Act 2020 (NZ).

Retention

We keep personal information only as long as needed for the purposes described above, including for security, dispute resolution, and legal/compliance requirements. We then delete or de-identify it where reasonable and lawful.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Complain to us, and if unresolved, you may contact the Office of the Privacy Commissioner (privacy.org.nz).

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

Contact us

For privacy requests or complaints, contact our Privacy team: